Frequently Asked Questions
Everything you need to know about your home climate solutions.
How long does shipping take for heavy air conditioning units?
Standard delivery for large units typically takes 3-7 business days. We use specialized freight carriers to ensure your system arrives safely and in perfect condition.
What is your return policy for installed equipment?
We accept returns on unopened and uninstalled units within 30 days of purchase. Once a unit has been installed, it is covered under the manufacturer's warranty rather than our standard return policy.
Do you offer professional installation services?
While we are a primary equipment retailer, we partner with a network of certified HVAC professionals nationwide. Contact our support team to find a recommended installer in your area.
Which payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm to help you manage the cost of your home cooling investment.
How do I know which size AC unit is right for my home?
Capacity is measured in BTUs. As a general rule, you need 20 BTUs for every square foot of living space. You can also use our online BTU calculator for a more precise estimate.
Are your products covered by a warranty?
Yes, all our air conditioning systems come with a full manufacturer's warranty. Please ensure your unit is installed by a licensed technician to keep the warranty valid.